Security Documentation

Enterprise Security

CallSure AI is built with security at its core, meeting the stringent requirements of financial institutions, healthcare providers, and enterprise customers.

SOC 2 Type II
Annual audit for security, availability, and confidentiality
PCI DSS Level 1
Payment Card Industry Data Security Standard
ISO 27001
Information Security Management System certification
GDPR Compliant
EU General Data Protection Regulation

Security Features

Enterprise-grade security features to protect your data and your customers.

End-to-End Encryption

All data is encrypted using AES-256 at rest and TLS 1.3 in transit. We never store unencrypted sensitive data.

Voice Biometrics

Optional voice biometric authentication adds an extra layer of security for customer verification.

Key Management

Hardware Security Modules (HSM) for cryptographic key management with regular key rotation.

Audit Logging

Comprehensive audit trails for all system access, API calls, and data modifications.

Secure Infrastructure

SOC 2 compliant data centers with redundancy, DDoS protection, and 24/7 monitoring.

Data Isolation

Multi-tenant architecture with strict data isolation between customers.

Security Practices

Comprehensive security practices across all aspects of our platform.

Access Control

Multi-factor authentication (MFA) required for all access
Role-based access control (RBAC) with least privilege principle
Single Sign-On (SSO) integration with enterprise identity providers
Automatic session timeout and re-authentication
IP allowlisting and geofencing options

Network Security

Web Application Firewall (WAF) protection
DDoS mitigation with automatic scaling
Network segmentation and micro-segmentation
Intrusion Detection and Prevention Systems (IDS/IPS)
Regular penetration testing by third parties

Data Protection

Data classification and handling procedures
Automatic data masking for sensitive fields
Secure data deletion with cryptographic erasure
Backup encryption and secure off-site storage
Data Loss Prevention (DLP) controls

Incident Response

24/7 Security Operations Center (SOC)
Documented incident response procedures
Breach notification within 72 hours
Regular incident response drills
Post-incident analysis and remediation

PCI DSS Compliance

We maintain PCI DSS Level 1 compliance, meeting all 12 requirements.

1
Requirement 1

Install and maintain network security controls

2
Requirement 2

Apply secure configurations to all system components

3
Requirement 3

Protect stored account data

4
Requirement 4

Protect cardholder data with strong cryptography during transmission

5
Requirement 5

Protect all systems and networks from malicious software

6
Requirement 6

Develop and maintain secure systems and software

7
Requirement 7

Restrict access to system components and cardholder data

8
Requirement 8

Identify users and authenticate access to system components

9
Requirement 9

Restrict physical access to cardholder data

10
Requirement 10

Log and monitor all access to system components and cardholder data

11
Requirement 11

Test security of systems and networks regularly

12
Requirement 12

Support information security with organizational policies and programs

Need More Information?

Contact our security team for detailed documentation, penetration test results, or to schedule a security review.