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Frequently Asked Questions
What's included in the whitepaper?
Detailed information about our security architecture, compliance certifications, and best practices.
Can I share this with my security team?
Yes, you can share the whitepaper internally with your team for security assessment purposes.
Do you offer custom security reviews?
Yes, we can arrange calls with our security team for enterprise customers with specific requirements.
How often is the whitepaper updated?
We update our security documentation quarterly or whenever significant changes are made to our infrastructure.
Is customer data ever used for training or analytics?
No, customer data is never used for training or analytics without explicit consent and is strictly isolated.
How do you handle incident response?
We follow a documented incident response plan with rapid containment, customer notification, and post-incident reviews.
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How It Works
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Need More Information?
Our security team is available to discuss your specific security requirements and compliance needs.
James Wilson
CISO, SecureBank
“The security whitepaper was comprehensive and gave our team confidence in CallSure's security posture. Their SOC 2 and PCI DSS certifications were exactly what we needed.”
Security Highlights
End-to-End Encryption
AES-256 at rest, TLS 1.3 in transit
Secure Infrastructure
SOC 2 compliant data centers
24/7 Monitoring
Real-time threat detection
Role-Based Access Control
Granular permissions with least-privilege enforcement
Multi-Factor Authentication
Added account protection with OTP and authenticator apps
Regular Security Audits
Continuous penetration testing and third-party reviews
Data Isolation
Tenant-level data separation to prevent cross-access
Automated Backups
Encrypted backups with rapid disaster recovery
Compliance & Governance
GDPR, ISO 27001, and industry best practices aligned