Curated External Resources

Industry Resources

Hand-picked reports, tools, courses, and communities to help you master voice AI and transform customer experience.

10+

Reports & Research

Webinars & Videos

Tools & Platforms

10+

Courses & Books

Gartner: Magic Quadrant for Enterprise Conversational AI 2024

Comprehensive analysis of the conversational AI market leaders, challengers, and niche players. Essential reading for enterprise buyers.

4.9

Nov 2024

EnterpriseMarket AnalysisAI Platforms

Reports & Research

10 resources

Featured

Report

GartnerPAID

Gartner: Magic Quadrant for Enterprise Conversational AI 2024

Comprehensive analysis of the conversational AI market leaders, challengers, and niche players. Essential reading for enterprise buyers.

4.9

Nov 2024

EnterpriseMarket AnalysisAI Platforms

Featured

McKinsey: The State of AI in Customer Service 2024

Research

McKinsey & Company

McKinsey: The State of AI in Customer Service 2024

How leading companies are deploying AI across customer touchpoints with ROI benchmarks and implementation frameworks.

4.8

Oct 2024

Customer ServiceROIStrategy

Forrester: Voice AI Total Economic Impact Study

Research

ForresterPAID

Forrester: Voice AI Total Economic Impact Study

Independent analysis of the economic benefits of voice AI deployment, including cost savings, productivity gains, and risk reduction.

4.7

Sep 2024

ROIBusiness CaseEconomics

Stanford HAI: Annual AI Index Report 2024

Academic

Stanford University

Stanford HAI: Annual AI Index Report 2024

The most comprehensive report on AI progress, covering technical advances, economic impact, policy developments, and ethical considerations.

4.9

Apr 2024

AI TrendsResearchPolicy

Webinars & Videos

8 resources

Featured

Conference Talk

Google Cloud

Google Cloud Next: Building Enterprise Voice AI at Scale

Technical deep-dive on Google's Contact Center AI architecture, featuring case studies from Fortune 500 deployments.

4.7

45 min

Apr 2024

TechnicalGoogle CCAIArchitecture

AWS re:Invent: The Future of Conversational AI

Conference Talk

Amazon Web Services

AWS re:Invent: The Future of Conversational AI

Amazon's vision for conversational AI, including demos of Amazon Lex, Connect, and Bedrock for voice applications.

Twilio Signal: Voice AI for Developers

Hands-on workshop on building voice AI applications with Twilio, including speech recognition, synthesis, and dialog management.

4.8

90 min

Aug 2024

DeveloperTwilioHands-on

Product Demo

Microsoft

Microsoft Ignite: Copilot for Customer Service Deep Dive

Product session on Microsoft's AI-powered customer service platform, with live demos and roadmap preview.

4.5

55 min

Nov 2024

MicrosoftCopilotDynamics

Podcasts

6 resources

Featured

Practical AI: Voice Interfaces and the Future of Human-Computer Interaction

Podcast Episode

Changelog

Practical AI: Voice Interfaces and the Future of Human-Computer Interaction

Weekly podcast exploring practical applications of AI, with this episode focusing on voice AI trends and challenges.

4.7

58 min

Nov 2024

AI TrendsVoice UIFuture

The CX Cast: AI Revolution in Customer Experience

Podcast Episode

Forrester

The CX Cast: AI Revolution in Customer Experience

Forrester analysts discuss how AI is transforming CX, with practical advice for practitioners.

Lex Fridman Podcast: The Future of Voice AI

Deep technical and philosophical discussion on voice AI, speech recognition, and natural language understanding.

4.9

3 hr 12 min

Aug 2024

TechnicalPhilosophyDeep Dive

Podcast Episode

Support Ops

Support Ops: Building AI-Human Hybrid Support Teams

Focused on support operations, this episode covers how to structure teams that blend AI and human agents.

4.4

48 min

Sep 2024

OperationsTeamsHybrid

Tools & Software

8 resources

Featured

Platform

Google CloudPAID

Dialogflow CX: Enterprise Conversational AI Platform

Google's enterprise-grade platform for building sophisticated conversational experiences across voice and text.

4.6

GoogleEnterpriseNLU

Amazon Lex: Build Conversational Interfaces

Platform

Amazon Web ServicesPAID

Amazon Lex: Build Conversational Interfaces

AWS service for building conversational interfaces using the same deep learning technologies that power Alexa.

Rasa: Open Source Conversational AI

Open-source framework for building contextual AI assistants with full control over data and deployment.

4.7

Open SourceOn-PremiseDeveloper

API

DeepgramPAID

Deepgram: Speech-to-Text API

Real-time speech recognition API with industry-leading accuracy and lowest latency for voice AI applications.

4.8

Speech-to-TextAPIReal-time

Communities

6 resources

Featured

Community

Voice Tech Global

Voice Tech Global: Voice AI Community

Global community of voice technology professionals with events, jobs, and knowledge sharing.

r/MachineLearning: AI Discussion on Reddit

Active Reddit community for AI/ML discussions, paper reviews, and industry news.

Hugging Face Community: ML Collaboration

Open community for sharing ML models, datasets, and applications. Hub for open-source AI development.

4.9

500,000+

Open SourceModelsCollaboration

Association

CXPAPAID

Customer Experience Professionals Association (CXPA)

Professional association for CX practitioners with certifications, events, and networking.

4.4

10,000+

CXCertificationProfessional

Courses & Learning

5 resources

Featured

Specialization

Coursera / DeepLearning.AIPAID

Coursera: Natural Language Processing Specialization

DeepLearning.AI specialization covering NLP fundamentals to advanced applications including speech recognition.

4.8

4 months

NLPDeep LearningCertificate

Learning Path

Google Cloud Skills BoostPAID

Google Cloud: Conversational AI Learning Path

Official Google Cloud learning path for building conversational AI with Dialogflow and Contact Center AI.

4.6

40 hours

Google CloudDialogflowHands-on

Nanodegree

UdacityPAID

Udacity: AI Product Manager Nanodegree

Comprehensive program on managing AI products, including voice AI applications and conversational interfaces.

4.5

2 months

Product ManagementAI StrategyCareer

Course

fast.ai

Fast.ai: Practical Deep Learning for Coders

Free course making deep learning accessible to developers, with practical applications including NLP.

4.9

7 weeks

Deep LearningFreePractical

Books

5 resources

Featured

Book

O'Reilly MediaPAID

Designing Voice User Interfaces

The definitive guide to VUI design by Cathy Pearl, covering principles, patterns, and best practices.

4.7

VUI DesignUXBest Practices

Textbook

Stanford NLP

Speech and Language Processing

The standard academic textbook on NLP and speech recognition by Jurafsky and Martin. Free online version available.

4.9

NLPAcademicComprehensive

Conversational AI: Dialogue Systems and Conversational Agents

Book

SpringerPAID

Conversational AI: Dialogue Systems and Conversational Agents

Research-oriented book covering the state-of-the-art in conversational AI systems and their applications.

4.5

ResearchDialog SystemsAcademic

The Experience Economy (Updated Edition)

Book

Harvard Business Review PressPAID

The Experience Economy (Updated Edition)

Foundational book on customer experience strategy, now updated with perspectives on AI and digital transformation.

4.6

CX StrategyBusinessClassic

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