For the past year, our most-requested feature has been: "Can your AI tell when customers are getting frustrated?" Today, I'm thrilled to announce that it can and so much more.
What Is Sentiment Analysis?
Our system analyzes:
- Vocal tone: Pitch, speed, and intensity patterns
- Language patterns: Word choice and linguistic markers
- Conversation dynamics: Interruptions, silences, and pace changes
Key Features
📊
Live Timeline
Watch sentiment evolve in real-time
🚨
Smart Alerts
Instant notifications on drops
📈
Trend Analytics
Patterns across all calls
🤖
AI Adaptation
Auto-adjusts approach
"We caught a trending issue 6 hours before it would have hit our radar. Sentiment on checkout flow calls tanked overnight turned out a deploy broke PayPal. Fixed it before most customers noticed."
Ryan Martinez Head of Support, ShopFlow
Beta Results
34%
Faster Detection
Issues caught earlier
23%
Fewer Escalations
With adaptive AI
18%
Higher CSAT
Adaptive responses
Availability: Real-Time Sentiment Analysis is included at no additional cost for all Pro and Enterprise plans. Log in and try it today!
