Compliance Documentation

HIPAA Compliance

CallSure AI is fully committed to protecting patient health information (PHI) and maintaining compliance with the Health Insurance Portability and Accountability Act (HIPAA).

HIPAA Compliant
BAA Available
Annual Security Audits
SOC 2 Type II

HIPAA Compliance Features

Our platform is designed from the ground up to meet HIPAA requirements for protecting PHI.

Data Encryption

All patient health information (PHI) is encrypted at rest using AES-256 and in transit using TLS 1.3.

Secure Infrastructure

HIPAA-compliant cloud infrastructure with dedicated instances, network isolation, and regular security audits.

Access Controls

Role-based access control (RBAC) with multi-factor authentication and detailed audit logging.

Audit Trails

Comprehensive logging of all PHI access, modifications, and disclosures for compliance reporting.

BAA Available

We execute Business Associate Agreements (BAA) with all healthcare customers as required by HIPAA.

Breach Notification

Established breach notification procedures compliant with HIPAA breach notification requirements.

Technical Safeguards

Technology and policies that protect ePHI and control access.

Unique User Identification

Each user has a unique identifier for tracking PHI access

Emergency Access Procedure

Documented procedures for PHI access during emergencies

Automatic Logoff

Sessions automatically terminate after periods of inactivity

Encryption & Decryption

AES-256 encryption for data at rest, TLS 1.3 for data in transit

Audit Controls

Hardware, software, and procedural mechanisms to record and examine access

Integrity Controls

Mechanisms to ensure PHI is not improperly altered or destroyed

Administrative Safeguards

Security Management Process with risk analysis and management
Assigned Security Responsibility with designated privacy officer
Workforce Security with background checks and access termination procedures
Information Access Management with minimum necessary policies
Security Awareness and Training for all employees
Security Incident Procedures with response and reporting protocols
Contingency Plan with data backup, disaster recovery, and emergency mode operation
Evaluation through regular security assessments and audits

Physical Safeguards

Facility Access Controls with limited physical access to data centers
Workstation Use policies and physical safeguards
Device and Media Controls for hardware and electronic media
24/7 security monitoring and surveillance
Environmental controls (fire, flood, temperature)

Ready to Get Started?

Contact us to discuss your HIPAA compliance requirements and get a Business Associate Agreement.