MedCare Network
MedCare Reduced No-Shows by 60%
Regional healthcare network transformed patient engagement with HIPAA-compliant AI voice agents, dramatically improving appointment attendance and patient satisfaction.
Network Size
25 clinics across 3 states
Daily Appointments
3000+ appointments scheduled daily
EHR System
Epic EHR integration
The Challenge
30% no-show rate causing significant revenue loss
Overwhelmed front desk staff handling 2,000+ daily calls
Long hold times frustrating patients
After-hours calls going to voicemail
Manual appointment reminders consuming staff time
The Solution
AI-powered appointment scheduling and confirmations
Automated reminder calls 48 hours and 2 hours before appointments
24/7 prescription refill request handling
Intelligent triage for urgent vs routine inquiries
Seamless integration with Epic EHR system
Implementation Timeline
HIPAA-compliant deployment in 8 weeks
HIPAA Assessment
Security audit and compliance verification for healthcare data handling.
EHR Integration
Connected with Epic and practice management systems.
Staff Training
Trained medical staff on AI handoff protocols.
Patient Rollout
Gradual rollout with patient communication and feedback.
“The reduction in no-shows alone saved us over $2 million annually. Our staff can now focus on patient care instead of making reminder calls, and patients love the convenient 24/7 scheduling.”
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