SecureBank
SecureBank Handles 2M Calls with 99.9% Accuracy
Major regional bank automated routine inquiries while maintaining strict regulatory compliance and enhancing fraud prevention capabilities.
Customer Base
5 million retail banking customers
Daily Transactions
$500M+ processed daily
Branch Network
500+ branches nationwide
The Challenge
2+ million monthly calls overwhelming contact center
Fraud attempts requiring rapid verification
Strict regulatory compliance requirements
High cost per call with human agents
Long wait times affecting customer satisfaction
The Solution
AI-powered account balance and transaction inquiries
Real-time fraud alert verification calls
Secure voice biometric authentication
PCI DSS compliant payment processing
Intelligent routing for complex financial inquiries
Implementation Timeline
Compliant deployment in 12 weeks
Security Audit
Comprehensive PCI DSS and SOX compliance assessment and certification.
Core Integration
Connected with core banking, fraud detection, and CRM systems.
Pilot Testing
Tested with 5% of call volume with extensive monitoring.
Full Deployment
Gradual rollout to all customer service lines.
“Security was our top concern, and CallSure AI exceeded every requirement. The fraud detection integration alone has prevented millions in potential losses while our customers enjoy faster, more convenient service.”
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