GlobalTech Solutions
How GlobalTech Reduced Support Costs by 45%
A Fortune 500 technology company transformed their global customer support operations with AI voice agents, handling millions of calls while improving customer satisfaction.
Global Presence
Operating in 15 countries with 24/7 support requirements
Customer Base
50,000+ enterprise customers worldwide
Support Volume
500,000+ monthly support interactions
The Challenge
Handling 500,000+ monthly support calls across 15 countries
Managing 40% annual growth in support volume
Maintaining consistent service quality across time zones
High agent turnover leading to knowledge gaps
Long wait times during peak hours
The Solution
Deployed AI voice agents to handle tier-1 support inquiries
Implemented intelligent routing to human agents for complex issues
Created multilingual AI agents for global coverage
Built comprehensive knowledge base integration
Enabled seamless handoff between AI and human agents
Implementation Timeline
From kickoff to full deployment in 12 weeks
Discovery & Planning
Analyzed existing support workflows, identified automation opportunities, and designed AI agent personas.
Integration & Training
Integrated with existing CRM and ticketing systems. Trained AI on company-specific knowledge base.
Pilot Launch
Deployed to 20% of call volume. Monitored performance and refined responses based on feedback.
Full Deployment
Rolled out to all support channels across 15 countries with 24/7 coverage.
“CallSure AI transformed our support operations. We're handling 3x more calls with better customer satisfaction scores, and our agents can now focus on complex issues that truly need human touch.”
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