State University
State University Increased Enrollment by 30%
Public university streamlined admissions and student support with AI-powered voice agents, dramatically improving prospective student engagement and enrollment rates.
Student Body
35,000+ enrolled students
Programs
200+ degree programs offered
Applications
50,000+ annual applications
The Challenge
Admissions team overwhelmed during application season
International students calling outside business hours
Inconsistent information provided to prospective students
Long response times leading to lost applicants
Limited staff for campus tour scheduling
The Solution
AI agents handling program inquiries and application status
Multilingual support for international students
Automated campus tour and interview scheduling
24/7 financial aid and scholarship information
Seamless handoff to admissions counselors for complex cases
Implementation Timeline
Deployed before fall admissions cycle in 8 weeks
Discovery
Mapped student journey and identified key touchpoints for AI support.
Knowledge Base
Trained AI on admissions, programs, financial aid, and campus info.
System Integration
Connected with student information system and CRM.
Launch
Rolled out to prospective students with marketing campaign.
“International students especially love being able to get answers at any hour. We've seen a dramatic improvement in our yield rate, and our admissions team can now focus on building relationships rather than answering repetitive questions.”
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