FashionHub
FashionHub Achieved 35% Cart Recovery
Leading online fashion retailer transformed customer experience with AI-powered support, recovering abandoned carts and boosting satisfaction scores.
Product Catalog
50,000+ SKUs across fashion categories
Monthly Orders
200,000+ orders processed monthly
Return Rate
25% return rate requiring support
The Challenge
Handling 100,000+ monthly customer inquiries during peak seasons
High cart abandonment rate of 72%
Long response times leading to lost sales
Inconsistent customer experience across channels
Difficulty scaling support during flash sales
The Solution
AI voice agents for instant order status and tracking
Automated abandoned cart recovery calls
24/7 product information and recommendations
Seamless returns and exchange processing
Proactive shipping delay notifications
Implementation Timeline
From integration to full deployment in 8 weeks
Integration Setup
Connected AI agents with Shopify, inventory system, and shipping providers.
Training & Testing
Trained AI on product catalog, FAQs, and return policies.
Soft Launch
Deployed to 25% of customer inquiries with real-time monitoring.
Full Rollout
Extended to all channels including phone, chat, and post-purchase.
“The AI cart recovery calls alone paid for the entire platform within the first month. Our customers love the instant support, and we've seen a significant boost in repeat purchases.”
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